Website Terms of Use

Last updated: 28 September 2026

Welcome to the website https://vmartlogistics.com.vn, operated by V-Mart Logistics Company Limited.

By accessing and using the website, you are deemed to have read, understood, and agreed to the following Terms of Use.

If you do not agree with any provision of these Terms of Use, please do not continue to use the website.

1. Website information

The website https://vmartlogistics.com.vn is established to provide information introducing the company and the services offered by V-Mart Logistics Company Limited, including:

• Customs declaration services;
• International transportation services;
• Logistics services;
• Import and export services;
• Other related services introduced on the website.

The website also provides a channel for customers to submit consultation and quotation requests.

2. Use of the website

You may access and use the website for lawful purposes, including:

• Learn about the Company;
• Learn about the services;
• Read the content published on the website;
• Submit a consultation request;
• Submit a quotation request;
• Contact the Company.

You must not use the website to engage in any activities that violate the law or adversely affect the normal operation of the website.

3. Service information on the website

The service information published on the website is intended to introduce the Company’s services and provide customers with preliminary information.

The information on the website may be updated, revised, or changed from time to time depending on the Company’s business operations, policies, and applicable laws and regulations.

Submitting a consultation or quotation request form does not, by itself, constitute a service agreement between you and the Company.

The provision of services shall only be established when both parties have reached an appropriate agreement on the scope of work, costs, implementation timeline, and other relevant terms and conditions.

4. Consultation and quotation requests

When submitting a request through the form on the website, you are required to provide truthful and accurate information to the extent necessary.

The information provided in the form may be used to:

• Identify the customer’s needs;
• Provide service consultation;
• Assess the Company’s ability to provide the requested services;
• Develop an appropriate service solution;
• Provide a quotation;
• Contact the customer.

Submitting a request does not guarantee that the Company will provide services in all cases.

The Company’s ability to provide services may depend on the type of goods, transportation routes, requirements of competent authorities, carriers, market conditions, and other relevant factors.

5. Information provided by users

You are responsible for the accuracy and legality of the information you provide through the website.

For information relating to goods, shipments, pickup and delivery locations, or information related to customs procedures, you are required to provide complete and accurate information so that the Company has a sufficient basis for providing consultation.

If the information provided is inaccurate or incomplete, the provision of consultation or services may be affected.

6. Website content

All content on the website, including but not limited to:

• Text;
• Images;
• Logos;
• Graphics;
• Designs;
• Articles;
• Videos;
• Documents;
• Service introduction content;

which are owned by or lawfully used by V-Mart Logistics Company Limited or the respective rights holders, unless otherwise stated.

You may not copy, modify, distribute, publish, or reuse any content from the website for commercial purposes without the Company’s prior written consent, except where otherwise permitted by law.

7. Intellectual property rights

The Company’s brand name, logo, visual identity, and other intellectual property are protected in accordance with applicable laws.

Unauthorized use of these assets may be considered an infringement of intellectual property rights.

8. Prohibited conduct

When using the website, you must not:

• Using the website for unlawful purposes;
• Intentionally disrupting or interfering with the operation of the website;
• Unauthorized interference with the website’s systems;
• Distributing malware or harmful software;
• Unauthorized collection of information about other users;
• Impersonating the Company or its employees;
• Using website content in a manner that may mislead others about the Company’s services or brand;
• Engaging in any other activities prohibited by law.

9. Accuracy of information

We strive to ensure that the information published on the website is accurate, appropriate, and kept up to date.

However, the information on the website may contain errors or may not have been updated at a particular time.

For information of a specialized nature or information that depends on specific circumstances, you should contact the Company directly for consultation before making any decision to use our services.

10. Information on customs declaration and transportation services

Information regarding customs procedures, import and export, transportation, routes, estimated transit times, and related conditions provided on the website is for general reference purposes only.

Actual implementation may depend on:

• Type of goods;
• Documentation and supporting documents;
• Goods management policies;
• Customs regulations;
• Regulations of specialized regulatory authorities;
• Shipping lines/airlines;
• Carriers;
• Transportation routes;
• Actual conditions at the time the services are provided.

Therefore, you should contact the Company directly for an assessment of your specific case.

11. Links to Other Websites

The website may provide links to third-party websites for users’ convenience.

These links do not imply that the Company endorses or assumes responsibility for the content, products, services, or policies of any third party.

You are solely responsible for accessing and using external websites.

12. Information Security and Privacy

The collection and processing of your personal information are carried out in accordance with the Personal Data Protection Policy published on the website.

13. Limitation of liability for the website

The Company strives to maintain the stable operation of the website but does not guarantee that the website will always operate continuously, without errors, or without interruptions.

The website may be temporarily inaccessible due to:

• Maintenance;
• Upgrades;
• Technical issues;
• Server issues;
• Network issues;
• Force majeure events;
• Other causes beyond the Company’s reasonable control.

14. Changes to content and terms

The Company reserves the right to update, amend, or supplement the website content and these Terms of Use when necessary.

Updated Terms will be posted on the website together with the date of the update.

Your continued use of the website after the Terms have been updated shall be deemed to constitute your acknowledgment that you have reviewed the updated content.

15. Dispute resolution

Any issues arising in connection with the use of the website or the Company’s services shall first be addressed by the parties through discussion and negotiation in good faith.

If the matter cannot be resolved through negotiation, the dispute shall be resolved in accordance with the laws of Vietnam and by the competent authority as prescribed by law.

16. Contact Information

For any questions or requests relating to the website, please contact:

V-MART LOGISTICS COMPANY LIMITED

• Address: 38/6 Tan Cang, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
• Phone: 028 38991136/37/38
• Email: henry@vmartlogistics.com.vn
• Website: vmartlogistics.com.vn