Personal Data Protection Policy

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Last updated: 28 September 2026

The website of V-Mart Logistics Company Limited at https://vmartlogistics.com.vn is managed and operated by our company.

We respect and are committed to protecting the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you access and use our website.

1. Purpose of information collection

Our website primarily provides information about our company and services, including:

  • Customs declaration services;
  • International transportation services;
  • Import and export services;
  • Logistics and related services;
  • Other services introduced on the website.

When you use our website, contact us, or request service consultation, we may collect certain necessary information for the following purposes:

  • Receive and respond to your inquiries;
  • Provide consultation, quotations, and information about our services;
  • Contact customers when necessary to discuss their service requests;
  • Provide services as requested by customers;
  • Provide support, answer questions, and handle related requests;
  • Fulfill our obligations as required by law;
  • Improve the quality of our website and services.

2. Types of information that may be collected

Through the contact/quotation request forms on the website, we may collect certain information that you voluntarily provide, including:

  • Full name;
  • Business/company name;
  • Phone number;
  • Email address;
  • Contact address;
  • Information about the goods, origin, and destination;
  • Details of your request or information you provide to us;
  • Other information necessary for consultation and service provision.

If you provide us with information about another person, you are responsible for ensuring that such provision complies with applicable laws on personal data protection.

3. Scope of information use

Collected personal information may be used to the extent necessary for the purposes stated in this Policy, including:

  • Receive and process contact requests;
  • Provide consultation on customs declaration, international transportation, and related services;
  • Send quotations or service information as requested;
  • Contact customers by phone, email, or other appropriate means of communication;
  • Provide and manage services;
  • Handle requests, feedback, or complaints;
  • Comply with requests from competent state authorities and other legal obligations.

We do not use personal information for purposes that are inconsistent with those notified to you or contrary to applicable law.

4. Sharing and disclosure of information

We do not buy or sell customers’ personal data. To the extent necessary to provide consultation and services as requested, information may be shared with relevant employees, partners, or service providers. Such sharing will only be carried out to the extent necessary and in accordance with the purposes of information processing, applicable contracts/services, and current laws and regulations.

Where necessary, information may be provided to:

  • Employees or responsible departments of the company to process customer requests;
  • Service providers supporting the company’s business operations, to the extent necessary;
  • Carriers, logistics partners, or relevant parties where necessary to perform the services requested by customers;
  • Competent state authorities where the disclosure of information is required or permitted by law.

Recipients of the information are responsible for using it only to the extent necessary and complying with relevant laws and regulations.

5. Security and protection of personal information

We implement appropriate administrative and technical measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, the transmission and storage of information over the Internet cannot be guaranteed to be completely secure in all circumstances. Therefore, you should also take proactive measures to protect your information when using the Internet and our website.

If we detect or suspect an incident involving personal information, we will take appropriate measures in accordance with applicable law.

6. Data retention period

Personal information will be retained for as long as necessary to fulfill the purposes stated in this Policy or for the period required by law.

When the information is no longer necessary for the processing purposes and there is no legal obligation requiring continued retention, we will delete, destroy, or otherwise handle the information appropriately in accordance with applicable regulations.

7. Customers’ rights regarding personal information

To the extent permitted by law, customers/data subjects have rights relating to their personal data, including the right to know about the processing of their personal data and other rights provided by applicable law.

You may contact us to:

  • Request information relating to the processing of your personal data;
  • Request the updating or correction of inaccurate information;
  • Request the exercise of other rights regarding personal data as provided by law.

All requests will be received and handled in accordance with applicable laws and regulations.

8. Information from contact forms

If the website contains a “Contact”, “Get a Quote”, “Request Consultation”, or similar form, the information you provide will be used to receive and respond to your request.

The information fields requested will be limited to what is necessary for consultation and service provision.

You should carefully review the information before submitting the form.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the content, privacy policies, or data processing activities of third-party websites. You should review the privacy policies of those websites before providing personal information.

10. Customer Responsibilities

You are responsible for providing accurate, complete, and up-to-date information when contacting us or using our services.

You should not provide your login credentials, passwords, or other confidential information to others through the website or unofficial communication channels.

11. Changes to the Privacy Policy

We may update or amend this Privacy Policy as necessary to reflect changes in our business operations, website, or applicable laws and regulations.

The updated version will be posted on the website and will indicate the date of the update.

You should check this page periodically to stay informed of the latest changes.

12. Contact Information

If you have any questions, requests, or concerns regarding the collection and processing of personal information, please contact:

V-MART LOGISTICS COMPANY LIMITED

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